Refund policy
MADE-TO-ORDER PRODUCTS
Most products sold by Fading Emerald LLC are produced specifically after an order is placed. Except where applicable law provides otherwise, we do not accept returns or exchanges for buyer’s remorse, an incorrectly selected size or color, or a change of mind. Please review product descriptions and size guides carefully before ordering.
ORDER CANCELLATIONS
Contact support@fadingemerald.com immediately if you need to cancel or change an order. We cannot guarantee cancellation or modification after an order has entered production.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
Please inspect your order after delivery. If an item arrives damaged, defective, misprinted, or different from what you ordered, contact support@fadingemerald.com within 30 days of delivery.
Include your order number, a description of the problem, and clear photographs showing the item and issue. If the claim is approved, we will provide a replacement or refund at no additional cost. You generally will not need to return a damaged, defective, misprinted, or incorrect item unless we specifically provide return instructions.
LOST SHIPMENTS
A shipment that appears lost must be reported to support@fadingemerald.com no later than 30 days after its estimated delivery date. We may ask you to confirm the shipping address and contact the carrier or local postal service before approving a replacement or refund.
Packages marked as delivered by the carrier are not considered lost in transit. Please check the delivery location, household members, neighbors, and the local carrier before contacting us.
INCORRECT ADDRESSES AND UNCLAIMED PACKAGES
Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, refusal, or failure to claim the package, additional shipping charges may be required before it can be resent.
RETURNS
Do not mail a product to Fading Emerald LLC, Printful, or any address shown on the package without first contacting support@fadingemerald.com. Unauthorized returns may not be accepted or refunded. If a return is authorized, we will provide the applicable instructions and return address.
EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If an order is delivered to a country within the European Union, you generally have the right to withdraw from the purchase within 14 days after receiving the goods, without providing a reason, except where a lawful exception applies.
To exercise this right, email support@fadingemerald.com within the 14-day period. Items must be returned unworn and unused, with tags and original packaging where reasonably possible. Unless the item is damaged, defective, misprinted, or incorrect, the customer is responsible for the direct cost of return shipping.
After an eligible withdrawal, we will refund the purchase price and the cost of the least expensive standard delivery method offered at checkout. We may withhold the refund until we receive the returned goods or receive evidence that they were sent back.
The withdrawal right may not apply to personalized products made according to a customer’s individual specifications or to sealed audio recordings, such as CDs or vinyl records, after the seal has been removed. Statutory rights concerning defective or nonconforming products remain unaffected.
REFUNDS
Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or card issuer may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact support@fadingemerald.com.