Refund policy
MADE-TO-ORDER PRODUCTS
Most products sold by Fading Emerald LLC are produced specifically after an order is placed. Except where applicable law provides otherwise, we do not accept returns or exchanges for buyer’s remorse, an incorrectly selected size or color, or a change of mind. Please review product descriptions and size guides carefully before ordering.
ORDER CANCELLATIONS
Contact support@fadingemerald.com immediately if you need to cancel or change an order. We cannot guarantee cancellation or modification after an order has entered production.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
Please inspect your order after delivery. If an item arrives damaged, defective, misprinted, or different from what you ordered, contact support@fadingemerald.com as soon as possible. To allow us to submit a claim promptly to our fulfillment provider, we ask that these issues be reported within 30 days of delivery.
Include your order number, a description of the problem, and clear photographs showing the item and issue. After reviewing the claim, we will provide an appropriate remedy, which may include a replacement or refund at no additional cost. You generally will not need to return the item unless we provide return instructions.
The requested 30-day reporting period does not limit any rights or remedies that cannot lawfully be excluded or restricted.
LOST SHIPMENTS
Please report a shipment that appears to be lost to support@fadingemerald.com as soon as possible and, whenever possible, no later than 30 days after its estimated delivery date. This allows us to submit a timely claim to the fulfillment provider or carrier.
We may ask you to confirm the shipping address and contact the carrier or local postal service before we provide a remedy. A package marked as delivered by the carrier is not automatically considered lost in transit. Please check the delivery location, household members, neighbors, and local carrier before contacting us.
Nothing in this section limits any rights or remedies available under applicable law.
INCORRECT ADDRESSES AND UNCLAIMED PACKAGES
Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address supplied by the customer, refusal of delivery, or failure to claim the package, additional shipping charges may be required before it can be resent.
This does not apply when the delivery problem was caused by Fading Emerald LLC or where applicable law provides otherwise.
RETURNS
Do not mail a product to Fading Emerald LLC, Printful, or an address shown on the package without first contacting support@fadingemerald.com. Contacting us first allows us to provide the correct instructions and return address.
If a return is required, we will provide the applicable instructions. Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited.
AUSTRALIAN CONSUMERS
Goods sold to consumers in Australia may be protected by guarantees under the Australian Consumer Law. These rights cannot be excluded by this policy.
When a product has a major failure, an Australian consumer may be entitled to choose a refund or replacement and may also be entitled to compensation for reasonably foreseeable loss or damage. When a product has a minor failure, we may provide an appropriate remedy within a reasonable time.
Australian consumer-law rights are separate from and are not limited by our voluntary policies or our fulfillment provider’s claim deadlines.
REFUNDS
Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or card issuer may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact support@fadingemerald.com.